Privacy policy

This policy describes collection, use, disclosure, retention and protection of your personal information by Can Studios (registered company no 03873042, registered address 15 South Street, Sheffield, S2 5QX).

 

Your privacy is important to us, and at Can Studios we have a few fundamental principles:

  • We don’t ask for personal information unless we really need it.

  • We will never sell or rent your information to third parties, or share your information for marketing purposes.

  • We only share your information as needed to deliver the services you have requested from us, comply with the law, develop our products or protect our rights.

  • In our products, we aim to make it as simple as possible for you to control what’s visible to the public, seen by search engines, kept private, and permanently deleted.

Please read this policy carefully as it applies to Can Studios provision of all our services and websites (including canstudios.com, trainingpost.com and adaptauthoringtool.com).

Can Studios may make minor changes to its privacy policy from time to time. We encourage customers and users to check this page for any changes. We will take all reasonable steps to ensure that our customers and users are informed of any changes.

 

Personal information

Collecting your information

You are in control of what personal data is collected when you use our website and services.

We only collect personal information about you when you provide those details, for example when you:

  • sign up for a software trial

  • complete a contact form or support request

  • buy / subscribe to our products and services

  • request information about our products and services

  • supply or seek to supply products / services to us

  • provide feedback.

This information may include your name, email address, company, job title, telephone number, professional interests, previous experience with our products / services or similar ones, invoicing details (for paying customers) and IP address.

You can refuse to supply personal information (although this may prevent engaging in certain activities).

Information about your computer and about your visits to, and use of, the website may also be collected – but this will not be personally identifying – see more detail below in the Non-personal data section.

How do we use your information?

Can Studios only collects and uses such information as is necessary and appropriate to fulfil the purpose of our visitors’ / customers’ / suppliers’ interaction with Can Studios. We use your personal information to:

  • respond to enquiries / support requests

  • provide access to software and services

  • manage any account/login you have with us

  • process payments

  • carry out our contractual obligations

  • comply with legal and financial regulation

  • develop our services.

Unless there is a differing legal or contractual obligation, we’ll only store your data for a maximum period of three years from our last contact with you. After this it will be removed from our company server and databases, unless you give us permission to hold your information for longer.

Who has access to your information?

We will never sell or rent your information to third parties, or share your information for marketing purposes.

To provide the services you have requested, we may need to share your data with our own suppliers of externally provided tools/services which may collect, process or store your data (eg Stripe, CustomerIO, Base Camp, Trello, Survey Gimp). We only share data that is necessary to the specific task and require all suppliers/contractors to:

  • store your data securely and confidentially

  • use it only for the specified work

  • retain it as long as is necessary for the completion of the specified work.

We reserve the right to publish non-personal and non-commercially-identifiable information from support requests of feedback responses to help us identify the best available solution, support other users/potential users.

If Can Studios or a substantial proportion of its assets were acquired, or in the unlikely event that Can Studios enters bankruptcy, user information could be one of the assets that is transferred to a third party. In this event any party that acquires such Can Studios assets may continue to use your personal information as set out in this policy.

Other than the circumstances above, Can Studios will only disclose personal data in response to a legally valid request by the police / courts or when Can Studios believes in good faith that disclosure is reasonably necessary to protect the property or rights of Can Studios, third parties or the public at large.

How is your information kept secure?

Can Studios takes the security of all data very seriously. We have and continue to put in place all reasonable measures to protect against the unauthorised access, use, alteration or destruction of commercial, non-personal, personal and potentially personally-identifying data.

We take all reasonable steps to ensure suppliers / providers are secure, reputable and comply with the General Data Protection Regulations / other relevant legislation. These suppliers / tools may have servers based in the UK, EU or USA.

We only use tools / services based in the US if they are covered by the EU-US Privacy Shield Framework (a mechanism set up by the European Commission and the US Department of Commerce to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States).

Where online payments are made we use trustworthy third party payment providers and make it clear who these are at the point of transaction.

For further information about our data security and protection policies please contact us via info@canstudios.com or the postal address shown above.

Your choice

You can contact us at any time to request to see the personal data we hold in relation to you. If you would like us to remove/destroy any personal data we hold on you, you can contact us by emailing info@canstudios.com or calling 0114 319 0777.

Non-personal data

Can Studios uses non-personal information to better understand how people use our websites, products and services and to improve them. For instance, Can Studios may monitor the most popular pages on the canstudios.com site.

You can find out more about this in our Cookie policy.

From time to time we may share or publish aggregated, non-personal information, eg sharing a report on trends in the usage of a website.

Change log

2020.04.30 Updated to include trainingpost.com and provide link to separate Cookie policy
2018.10.03 New document