Our work with Reuters includes the Advanced Customer Service (ACS) Self Assessment Tool. This tool lets customer support staff rate themselves against defined capabilities prior, during and after they complete the Advanced Customer Service training program.
By giving staff a way of viewing their progress, our ACS Self Assessment Tool:
The ACS Self Assessment Tool also provides an underpinning reporting mechanism that senior managers can use to evaluate and report on trends across groups of staff.
“Our relationship with Can Studios was based on a competitive solution with the ability to tailor aspects to our specific requirements. We sought a rapid development tool which enabled effective assessment with minimal resource effort. Can Studios delivered on every count.”
— Kelly Thomas – Global Certification Manager, Reuters