In an emergency, Environment Agency incident managers must mobilise the personnel and resources to protect homes, businesses and lives. With our bespoke tools and content, the highly specialist training these roles demand has been made more productive, cost-effective and flexible.
The Environment Agency (EA) trains hundreds of incident managers from across the country each year. They needed to make the most of the time and money invested in bringing field staff together for instructor-led training and simulations. But they also needed a solution that could credibly convey the complexity of emergent incidents – covering threats from chemical attacks, flood, radiation, air-borne pollution and more.
Custom elearning content
Bespoke learning tools
Our instructional designers worked alongside EA experts to map the theory and practical skills needed by incident managers, and create a learning structure to:
We created a series of scenarios, based on different types of incidents, where learners adopted different roles and responded to unfolding events accordingly.
No existing learning tool allowed the level of immersion, detail and complexity that EA’s simulations demanded. So our software developers built a custom scenario engine that could do everything the Environment Agency needed.
The final scenarios allowed learners to:
The scenario-based elearning became a prerequisite for all staff attending instructor-led training and simulations.
Now that everyone participating in live training has a base understanding and proficiency, EA’s face-to-face delivery has been able to achieve better results, more quickly – saving time and money.
Enabling staff to complete the foundation stages on demand from anywhere, rather than waiting for a complete cohort, also provides more business flexibility.
Can Studios has, without fail, delivered an excellent quality of service across all areas, adding value above and beyond our initial requirements.
Another benefit has been the ability to offer the elearning to a wider pool of staff – increasing understanding and appreciation of strategic incident management across the agency.
This elearning quickly became a flagship resource within EA and Can Studios was asked to present and showcase the tool at a multi-agency incident response forum.